What is the most likely reason for Gary not being reimbursed by the insurance companies?

The most likely reason for Gary not being reimbursed by the insurance companies is that the insurance information provided pertains to the prescription benefit rather than the medical benefit. In many insurance plans, there are distinct benefits that cover different types of services. The medical benefit typically includes coverage for diagnostic tests, treatments, and procedures provided in a clinical setting, whereas the prescription benefit generally covers medications prescribed by healthcare providers. If the insurance information is primarily for prescriptions, it may not extend coverage to the medical expenses related to point-of-care tests, which require a different type of benefit authorization.

By ensuring that the appropriate medical benefits are utilized for tests, healthcare providers can help facilitate reimbursement from insurance companies. Thus, presenting the correct type of insurance information is crucial in determining eligibility for reimbursement for medical services, including point-of-care testing.