What do patients generally expect from pharmacy-based POCT services?

Patients expect pharmacy-based point-of-care testing (POCT) services to provide a medical experience similar to other healthcare services they receive. This expectation stems from the need for professional and competent healthcare delivery, where patients feel they are receiving proper medical attention, guidance, and care. As pharmacies increasingly adopt POCT, they aim to deliver a seamless health service that aligns with the standards of care typically found in hospitals or dedicated clinics.

Having a medical feel to the service, including qualified staff and appropriate medical protocols, reinforces patients' trust and confidence in the pharmacy as a legitimate healthcare provider. This expectation underscores the importance of maintaining professional standards and a supportive environment within pharmacies as they expand their role in delivering care through testing services. Other aspects, such as lower costs, immediate results, or discounts for uninsured patients, may be relevant, but they do not capture the overarching expectation of professionalism and medical integrity that patients prioritize.